Top 5 Techniques to Learn Patience as a Call Center Agent
Angry customers can be found in any type of business and can be upset about any little detail related to the product, company or customer service they received. It may happen on a daily basis, a weekly basis or, if you're lucky, on a monthly basis. No matter how often you encounter them, you have to be ready with a plan to handle these difficult and often time's delicate situations.
Hotel Waste Management
Hotel waste management is an important aspect of running a successful and sustainable hotel business. However, it can be easy to make mistakes when it comes to managing waste, which can lead to a variety of negative consequences. In this blog post, we will discuss some common mistakes made in hotel waste management and how to avoid them.
The Top 5 Project Roles in Project Management
Every project needs a team to be successful and there are many different project roles and responsibilities that need to be defined in a project. In this blog post, we will discuss the top 5 project team roles and their responsibilities. These roles include the project sponsor, project manager, project team, project steering committee, and project stakeholders.
Real World Resilience and Why Shady Elhami Says It Matters in Business
There is nothing like a pandemic to test the mettle of individuals and the corporate world. Suddenly the word “resilience” became commonly used. There are now Tedx Talks about it, psychologists study it, and there is an abundance of articles from the likes of Forbes, Harvard and MIT. Powerhouse people have the concept at the forefront of their thoughts – and for good reason. Resilience holds a lot of weight.
How Iceland is Closing the Gender Pay Gap
A law took effect in Iceland on January 1, 2018, mandating women and men receive equal pay for equal work in business concerns employing more than 25 people. Of course, Iceland has long been recognized as a world leader in gender equality. Women must hold nearly half the Icelandic corporate board seats by law. Moreover, women hold some 41.5 percent of the island nation’s managerial positions. So, how is Iceland closing the gender wage gap? Let’s take a look. Society More Gender Equal Women have long held positions of power in Icelandic government. Its first democratically elected female president, Vigdís Finnbogadóttir, inaugurated in August of 1980, was also the first…
How Do You Hire an Economic Consultant
Economic consultants can assist in a wide range of capacities, often being called upon as experts in complex litigation matters, although economic consulting goes far beyond this type of support. It can be extremely beneficial for bringing key insight into complex economic and financial situations via critical analysis and research services, helping businesses come up with the best strategies for successes or weathering a storm during a challenging economic climate. The question is, how do you go about hiring an economic consultant with the expertise your company needs? Define Your Goals Before searching for a consultant, you need to understand your goals, defining them based on what you hope to…
4 Investments That Could Make or Break Your New Business
Starting a new business is never easy. Getting a new company off the ground in 2020, though, is likely much more difficult than doing so during any other year. Yet, the truth is that thousands of intrepid entrepreneurs are in the process of setting up new businesses right now. With that in mind, today we’ll review the four most important investments new business leaders will make in their first few months. Check them out here so you can learn how to ensure your organization hits the ground running: Staff It’s hard to overstate just how important your employees are to the success of your company. At the beginning of any…
How to Choose a Medical Answering Service for Your Doctor’s Office
As a doctor, you are tasked with the responsibility of taking care of everyone who comes to you as a patient. Whether it is through physical consultations or over the phone appointments, you should make everyone feel safe, heard, validated, and treated. But with a fully packed office, it is certainly hard to handle everything. This is why you need an answering service. What Is An Answering Service? For doctors, an answering service is a call center that is hired to handle calls that are medical-related. Apart from providing round the clock support, answering service also does the following: Screen calls to a medical practice Offers basic medical information to…
How To Start A Career In Healthcare Management
Do you want to work in healthcare? If so, you’re not alone. One out of eight Americans work in the healthcare industry, making it America’s largest employer—and it isn’t hard to see why so many people flock to the industry. There are hundreds of careers to choose from, there is lots of potential for growth, and every job helps to save the lives of others.
How to Lower Insurance Premiums for a Motor Trade Business
So, you’ve just made the decision to start up your own business, well congratulations! Starting up your own business is no easy feat. It takes a lot of guts to take the plunge and become your own boss. Starting up a motor trade business is an exciting thing. You probably have a massive passion for cars and the good news is that you’ll always be in business since everyone has a car. Once your business is more settled (you’ve sorted out your business name, the brand, what you offer), you are probably now looking to increase the number of customers you get. The only issue with this, is that once…