• Call Center Agent
    Management

    Top 5 Techniques to Learn Patience as a Call Center Agent

    Angry customers can be found in any type of business and can be upset about any little detail related to the product, company or customer service they received. It may happen on a daily basis, a weekly basis or, if you're lucky, on a monthly basis. No matter how often you encounter them, you have to be ready with a plan to handle these difficult and often time's delicate situations.

  • Client Care Women Talking
    Marketing

    Client Care: 4 Strategies For Strengthening Your Relationship With Clients

    As we all grow more distant from each other physically and socially, you can be forgiven for letting your relationship with clients slip a little. Everyone is under immense stress at the moment, and it can be hard to focus on anything other than simply getting through the day. It’s OK to feel this way, but if you’re reading this article, we’re going to presume that you’d like to do something about it before you find yourself wondering where everybody went. That’s why we’ve put together this list of strategies for strengthening your relationship with clients: Give Back Your clients are used to swapping their cash for your services. However,…

  • Shopping Carts Groceries
    Business Tools

    How Retailers Are Offering a More Personalised Shopping Experience

    Over the past decade, shoppers have been abandoning the in-store experience in favor of online shopping. In order to boost offline appeal and regain customers, marketing strategies must focus on adapting to the changes, rather than fighting against them. So, how do retailers increase their customer retention by offering a more personalized shopping experience? In-store technology The travel sector has faced significant difficulties due to the rise of online travel agents. With companies such as Airbnb and a plethora of agents taking their businesses online, physical travel agents have had to think of innovative ways to retain the holiday booking experience as an offline task. Virgin Holidays have taken this…

  • Chatbot
    Business Tools

    How to Deliver Modern Customer Experience with Chatbots?

    Today, customers interact with brands in more ways than ever, across unique channels, devices, and time zones. While technology and automation have obviously taken businesses to the next level and made the modern customer experience much noisier. Multiple customer interactions happen 24×7, and many fly below the radar. Bain & Company survey found out that 80% of businesses had delivered “superior customer experience.” In this age of hyper connectivity, brands can engage their customers in more innovative ways to go beyond their expectations and deliver great customer experience. Here are 6 different ways to deliver a modern customer experience. 1. Use Automation “Chatbots are making their way into the landscape…

  • Upset Tired Employee
    Management

    How To Recover From Losing A Key Client: A Guide

    Disappointing. Surprising. Down-right terrifying. Yes, these are all terms we’ve heard used to describe the loss of a major client. Whether you’re a one-man band, SME, or major organisation, losing a key client can have serious repercussions for your business. Unfortunately – although perhaps reassuringly – it’s something that almost every entrepreneur and business will face at some point. What’s more, the manner with which you react to the situation can lead to a net benefit in terms of both profit and professionalism. In this article we discuss how to recover from losing a key client and how the negative circumstance may be turned into a positive. Don’t burn your…

  • Customer Card
    Public Relations

    How to Reward Loyal Customers

    Gaining clients loyalty should be your main goal as a business owner or an entrepreneur. For your business or organization to grow from being a local business to being an international business, you need loyal and supportive customers. As a business owner, it is your responsibility to ensure that your company or organization is meeting the demands and needs of your clients. Also, ensure that you are on top of your game when it comes to customer service as it will help you attract more clients as well as gain the customer’s trust. Here are some of the things you can do to reward your loyal customers. 1. Offer your…

  • Technology Circuit Board
    Internet

    Using Technology to Bolster Customer Acquisition and Retention

    Customer acquisition is crucial for any small business or startup that wants to thrive in today’s world, and retention is just as important. While technologies like the internet have made small businesses more visible and competitive, it’s also taken away from the face-to-face nature of the customer experience. As the world grows more connected, it seems like people are actually drifting further apart in some senses. Nevertheless, the majority of the world’s business is done online. Attracting customers and retaining them in the digital era is dependant almost entirely on the internet and customers that you’ll never meet face to face. So how do you use technology to bolster customer…