• Chatbot
    Business Tools

    How to Deliver Modern Customer Experience with Chatbots?

    Today, customers interact with brands in more ways than ever, across unique channels, devices, and time zones. While technology and automation have obviously taken businesses to the next level and made the modern customer experience much noisier. Multiple customer interactions happen 24×7, and many fly below the radar. Bain & Company survey found out that 80% of businesses had delivered “superior customer experience.” In this age of hyper connectivity, brands can engage their customers in more innovative ways to go beyond their expectations and deliver great customer experience. Here are 6 different ways to deliver a modern customer experience. 1. Use Automation “Chatbots are making their way into the landscape…

  • Custommer Cables
    Online Business

    Anticipating Customer Needs on Your Website

    Are you one of the 53 percent of U.S. adults who tend to abandon their online order if you can’t find a quick answer to your question? The truth is most people want to be able to easily find what they are looking for without having to pick up the phone to ask their question. How do you give people what they want when they visit your website? You anticipate their needs! If you can predict what questions they may have, you’re not only being helpful, you’re potentially turning visitors into customers, avoiding complaints, and improving conversion rates. You’re thinking like your customers and optimizing your website. How do you…

  • Team Virtual Office
    Online Business

    How To Connect Your Global Workforce

    Companies today are facing the challenge of managing and maintaining a diversified workforce on a global scale. Technology has provided the ability for companies to reach every country and to employ talented individuals from all over the globe. This can make it difficult for management to maintain a happy and functioning workforce.