How to Make Sure Your Staff Are Prepared for Customer Services Challenges
Working in customer services is not easy. Anyone who has had to deal with an angry and disgruntled customer knows how hard it can be. Here's how to make sure your employees are prepared for the challenge.
How to Improve Efficency in Your Business
All companies want to run as efficiently as possible and this is particularly important in order to keep up in the fast-paced world of business. It is also important to improve the efficiency of your business in order to increase the mentality and therefore productivity of your workers. Smiling employees are far more likely to hit targets providing overall benefits back to the business. So, here are a few tips to help you start making your business more efficient: Clear the Clutter A messy, unorganized desk is not the key to a productive worker! Likewise, an overfilled and cluttered office will not make for a happy workforce – employees who…
How Technology Is Changing the Way We Recruit Staff
Hi-tech gadgets have not only made it easier to shop, communicate and socialise from almost anywhere in the world but the internet has also revolutionised many industries, including recruitment. The way we look for jobs and recruit staff has changed dramatically of late - but how? Let's find out.
Effective Communication in the Workplace: 5 Ways Team Cohesion Works as a Motivator
Most workplace teams are made up of individuals holding diverse roles, accountability and levels of authority. Chances are that you’ll spend on average 38 hours a week with your colleagues and these people take up such a substantial proportion of your time so realistically it should matter that you have the best relationship with them that you can. Here are just some of the reasons why having good relationships with colleagues will make your life more enjoyable generally and increase your own personal happiness and motivation at work. Satisfaction For most of us, going to work is not chiefly designed to be fun. Unavoidably, there will be occasions where you…
Top Tips for Keeping Your Business Reputable
There are innumerable factors that will decide whether a business is successful or not. Ensuring that your business stays reputable is one of the most important things to do as a business owner. This is how you do it.
Management Practices that Can Improve Employee Productivity
Let us put it simply, productivity is doing more work in less time, at the same time not jeopardizing the quality of the work done and not wearing yourself down, making productivity boost a short term effect. We have to work again tomorrow, at least the majority of us, therefore it is better to think ahead and create an environment that will have a long lasting positive effect. Thus, improving employee productivity can turn out to be a rather tricky task. Also, bear in mind that the whole employee hierarchy, top and middle managers, supervisors and workers, to name a few, should be covered and will benefit from productivity improvement…
Team-Building Tips for Happier Employees
Employees are what make a good company, and in order to have great employees and an even better business running, it is best that you hold regular team-building sessions so that you can improve the general work atmosphere and to increase overall efficiency. Team-building activities are meant to bring your whole company closer and to teach them a wider spectre of skills so that they can improve their work etiquette and productivity.
Why a Mystery Shopper Will Help Your Business
Understanding the positive impact a mystery shopper will have on your business requires an understanding of how they operate and what they do. While they may enjoy shopping, mystery shoppers (sometimes called secret shoppers) are also extremely diligent in their approach to the shopping experience. They have to have good memories, be able to explain their findings in written reports, and interact with your staff naturally. They may look like an ordinary shopper, but they are anything but. A mystery shopper is a trained agent Whether working in the field, or conducting shopping exercises over the internet or telephone, a secret shopper working with the best mystery shopping groups will…
Implementing Oracle Business Intelligence in the Right Way
The Oracle Business Intelligence comprises of various set of tools that support the end users to access reports and analysis for decision making purposes. Now, what can be the different tools for implementing business intelligence (BI)? They are discussed in the following. KPI (Key Performance Indicators): These are the kind of indicators that are used to monitor the present status and then forecast and anticipate the future performance of the organization. They can be considered as the health indicators of the industry and a proper guide to performance management. Data Warehousing: DWH or data warehousing are often considered as the first step towards BI. It is the main pool of…
5 Essentials for Encouraging Good Manners in the Office
Manners aren’t what they used to be, and while it’s a relief for men not to have to stand up every time a woman enters the room — for both genders — some of the old social norms really did keep things feeling more kind, civilized, and stress-free. Not too long ago, there was a very agreed-upon set of rules and decorum that almost everyone followed anytime they were at work, a church potluck, or any other social gathering. However, things have changed, and they’ve done so in a very short amount of time, which means that knowing the best way to act in a work environment is oftentimes not…
5 Must-Dos to Increase Retail Shopper Conversions
Despite the Internet, brick and mortar retail store still serve the marketplace. The Bureau of Labor Statistics expects the employment of retail salespersons to grow approximately 17 percent from 2010 to 2020. Customers still enjoy the experience of shopping in a physical store or boutique, whether shopping for new clothes or books. Yet, to compete with e-commerce, brick and mortar store owners face the ongoing challenge of converting leads into buying, even loyal, customers. Unlike the Internet and e-commerce sites, stores create personal shopping experiences. To capitalize on this advantage, retailers can note the following techniques to boost those sales. 1. Create an Experience Start by making your store an…
Tips to Manage Workers on the Job
Construction managers often have trouble completing their projects on schedule. Unexpected issues like workplace injuries or unsuitable weather cannot be easily controlled; however, there are other things that can be done to increase the chances of a project completed on schedule. Following these tips for managing workers on the construction job can improve worker productivity and ensure the timely completion of a project.
